Frequently Asked Questions

GlowOps works with med spas, aesthetic practices, dermatology clinics, and plastic surgery offices. We're best suited for practices that:

• Perform 100+ treatments per month
• Have at least one dedicated front desk staff
• Want to reduce no-shows and grow their practice

Whether you're a single-provider practice or multi-location group, we can help.

Most practices are fully onboarded within 2-3 weeks:

• Week 1: Discovery call, practice audit, and strategy planning
• Week 2: Build and configure automations
• Week 3: Testing, staff training, and go-live

Your staff won't need to learn anything new. We handle all the technical setup.

Our free audit is a 15-minute call where we:

• Review your current booking and follow-up processes
• Calculate your no-show rate and revenue impact
• Identify the highest-ROI automation opportunities
• Provide a custom implementation roadmap

No obligation. Even if you don't work with us, you'll leave with actionable insights.

We offer three tiers designed for different practice sizes:

• Essential ($1,500/mo): Smart booking, reminders, review automation
• Growth ($3,000/mo): Everything in Essential + treatment sequences, membership automation
• Premium (Custom): Multi-location support, custom integrations, dedicated manager

All plans include ongoing optimization and support. No setup fees, no long-term contracts.

Our clients typically see 2-5x ROI on their GlowOps investment. Here's what that looks like:

• No-Show Reduction: 60% fewer no-shows (saving $30K+/year per provider)
• Review Generation: 3x more Google reviews per month
• Rebooking Rate: 40% higher treatment rebooking rate
• Staff Time: 15+ hours/week saved on admin tasks

For a practice with 20% no-show rate and $250 average treatment value, reducing no-shows by 60% can recover $50K+/year.

Yes. Every automation we build is designed to pay for itself within 30 days. If it doesn't deliver measurable value, we keep working and optimizing until it does.

We measure success by real metrics: reduced no-shows, more reviews, higher rebooking rates. Not vanity numbers.

GlowOps is designed with patient privacy in mind. However, we are not a covered entity under HIPAA because we don't store or transmit protected health information (PHI).

Our automations work with scheduling and communication data (appointment times, reminder messages) rather than medical records. All integrations are made through official APIs with proper authentication and encryption.

If you have specific compliance requirements, we're happy to discuss during your audit call.

We only access the data necessary to run your automations (names, contact info, appointment times). We never access medical records, treatment notes, or financial information.

Your data is your data. We never sell or share it with third parties. All connections are made through secure, encrypted APIs.

Our review system is designed to protect patient privacy:

• Review requests never mention specific treatments
• Potentially negative feedback is routed to private channels first
• Patients always opt-in to leaving public reviews

This protects your practice while still growing your online reputation.

We integrate with most major practice management and scheduling systems:

• Practice Management: Jane App, Aesthetic Record, PatientNow, Zenoti
• Scheduling: Acuity, Calendly, Square Appointments
• Communication: Twilio (SMS), SendGrid (email), various VOIP systems
• Reviews: Google Business, Yelp, RealSelf

If you use a system not listed, let us know. We're constantly adding new integrations.

No. GlowOps is completely done-for-you. Your staff continues using your existing systems. The automations run in the background.

We provide a brief orientation so your team knows what to expect (e.g., "patients will receive automatic reminders"), but there's no new software to learn.

Absolutely. Different treatments require different messaging. Botox follow-up is different from laser treatment aftercare.

We set up treatment-specific sequences that include:

• Appropriate pre-treatment instructions
• Treatment-specific aftercare reminders
• Optimal rebook timing based on procedure type

Support depends on your plan:

• Essential: Email support with 24-hour response time
• Growth: Priority support with same-day response
• Premium: Dedicated account manager with phone support

All plans include proactive monitoring. If an automation stops working, we'll usually fix it before you notice.

We don't lock you into long-term contracts. Cancel anytime with 30 days notice.

If you leave, we'll provide documentation of all automations so you (or another provider) can maintain them. We'll also help with a smooth transition.

Most clients stay with us long-term because we continuously deliver value.

Yes. Our Premium tier is designed for multi-location groups. We can:

• Set up consistent automations across all locations
• Customize messaging for location-specific branding
• Provide consolidated reporting and analytics
• Offer dedicated account management

Contact us for custom pricing based on your number of locations.